poor service

[Rag]

I say go for it. Give them as much grief as you can be bothered to dish out. Trading Standards are always good for a shot if you feel that your consumer rights have been infringed. Not sure in this case, as you have just had **** poor service (I say ‘just’…). But you could always write to them to see if they can help. Or try the Citizens Advice Bureau. They’d be able to tell you the best way to make waves. Too many time people with legitimate aggrievances get ignored cos the complaints procedures are too conveluted or indistinct. So when ever I have a complaint that I feel strongly about, I complain long and loud to anyone who will listen (and several who won’t). Twice! If you are lucky you get a result before you get bored.